Frequently Asked Questions (FAQs)
1. What is Mimicchic Store?
Mimicchic Store is an online boutique offering stylish and affordable fashion accessories. Our collection includes jewelry, handbags, scarves, and more, curated to complement your unique style and elevate your everyday look.
2. How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
3. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
4. Do you offer international shipping?
Yes, we offer worldwide shipping to numerous global destinations. Enjoy our free carbon-neutral delivery service regardless of where you are located.
5. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order on the carrier’s website.
6. What is your return policy?
We hope you love your purchase, but if you need to return an item, you have 14 days from the day it was delivered to you to return it. Mimicchic Store offers a free returns service via DHL. Please contact our Customer Services Team at info@mimicchic.shop or by phone at +44 7743 762740 within 7 days of receiving your order to arrange a return.
7. How do I return an item?
To return an item:
- Contact our Customer Services Team by email at info@mimicchic.shop or by phone at +44 7743 762740 within 7 days of receiving your order to book a return at a convenient time and address for you.
- Our team will email you the necessary documents DHL requires. Print these out and attach them to the exterior of the return package.
- The DHL driver will need to visually inspect your return. Please do not seal your package until the driver has checked the contents.
- Once your item has been received and its condition checked, your refund will be issued. Payments usually appear back in your account within 3-5 working days.
8. How can I contact customer service?
You can reach our Customer Service Team via email at info@mimicchic.shop or by phone at +44 7743 762740. We are here to help you with any questions or concerns.
9. Are the prices inclusive of customs duties and import taxes?
Yes, we aim to provide a transparent shopping experience by including customs duties and import taxes in the pricing where feasible. This allows you to see any additional charges associated with your order before making a purchase.
10. Do you offer gift cards?
Yes, we offer gift cards that can be purchased and used for any items on our website. They make perfect gifts for friends and family who love stylish accessories.
If you need any further information or have other questions, feel free to reach out to our Customer Service Team!
